Terms and Conditions - Stepney Florist
Welcome to Stepney Florist. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before placing an order or using our services.
1. Introduction
Stepney Florist provides floral arrangements, gifts, and related services to customers seeking quality and reliable products. These terms and conditions outline the rules and regulations for the use of our services.
2. Orders and Payment
2.1 Order Placement
Customers can place orders through our website, over the phone, or in person at our store. All orders are subject to availability and confirmation of the order price.
2.2 Payment Methods
We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. Payment must be made in full at the time of placing the order unless prior arrangements have been made.
2.3 Pricing and Taxes
All prices are listed in the local currency and include applicable taxes. We reserve the right to change prices without prior notice, but such changes will not affect orders that have already been placed.
3. Delivery
3.1 Delivery Areas
Our delivery services cover the areas specified on our website and in-store. We strive to deliver within the estimated timeframes, but delays may occur due to unforeseen circumstances.
3.2 Delivery Charges
Delivery charges vary based on the delivery location, order size, and the type of products ordered. These charges will be clearly stated during the checkout process.
3.3 Delivery Conditions
Customers must provide accurate delivery information to ensure timely and successful delivery. Stepney Florist is not responsible for delays or delivery failures resulting from incorrect or incomplete information provided by the customer.
4. Returns and Refunds
4.1 Damaged or Incorrect Products
If you receive a damaged or incorrect product, please contact us within 48 hours of receipt. We will arrange for a replacement or refund as per your preference.
4.2 Cancellation Policy
Orders can be canceled up to 24 hours before the scheduled delivery time without any penalty. Cancellations made after this period may incur a cancellation fee.
4.3 Refund Process
Refunds will be processed using the original payment method within 7-10 business days after the return has been approved.
5. Product Information
5.1 Product Descriptions
We strive to provide accurate and up-to-date information about our products. However, we do not warrant that the product descriptions are error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.
5.2 Availability
All products and services are subject to availability. We reserve the right to limit the quantity of any product or service we offer.
6. Intellectual Property
All content included on our website, such as text, graphics, logos, and images, is the property of Stepney Florist and is protected by applicable intellectual property laws. Unauthorized use of our content is prohibited.
7. Limitation of Liability
Stepney Florist shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services. Our total liability to you for any claims shall not exceed the amount paid by you for the services in question.
8. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
9. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which Stepney Florist operates, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.
10. Changes to Terms and Conditions
We reserve the right to modify these terms and conditions at any time. All changes will be posted on this page, and your continued use of our services constitutes acceptance of the revised terms.
11. Severability
If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.
12. Contact Information
For any questions regarding these terms and conditions, please refer to our contact page.
