Returns, Refunds & Complaints
At Stepney Florist, we take pride in delivering the freshest and most vibrant flowers to our valued customers. Our Fresh Flowers Guarantee ensures that every bouquet you receive meets our high standards of quality and freshness.
If you are not completely satisfied with your purchase, we are here to help. This policy outlines our commitment to handling returns, refunds, replacements, and complaints efficiently and fairly.
We understand that sometimes flowers may arrive damaged despite our best efforts. If your flowers are damaged on arrival, please notify us within 24 hours of delivery. We will arrange for a replacement at no additional cost to you.
Our Freshness Window policy guarantees that your flowers will maintain their beauty for a specified period. Typically, our arrangements stay fresh for up to one week when cared for properly. If your flowers wilt or lose their vibrancy within the freshness window, please contact us for a replacement or refund.
Refund and replacement options are available to ensure your satisfaction. Depending on the nature of the issue, we may offer a full refund, a partial refund, or a replacement bouquet. Our goal is to resolve any problems promptly and to your complete satisfaction.
To request a refund or replacement, please provide your order number and a description of the issue. We may request photos of the damaged or wilted flowers to better understand the situation and expedite the resolution process.
Our complaints process is designed to address any concerns you may have effectively. If you have a complaint, please contact our customer service team with the details of your experience. We commit to investigating all complaints thoroughly and ensuring a fair outcome.
Stepney Florist values feedback from our customers as it helps us improve our services. We strive to handle every complaint with attention and care, ensuring that your voice is heard and your concerns are addressed.
As a trusted local London florist, Stepney Florist proudly serves both households and businesses in the surrounding areas. Our dedication to quality and customer satisfaction has made us a preferred choice for floral arrangements in the community.
We believe in transparency and honesty in all our transactions. Should you have any questions about our Returns, Refunds & Complaints policy, please feel free to reach out to us through our website. Our team is always ready to assist you with any inquiries or concerns.
Your satisfaction is our top priority, and we are committed to ensuring that your experience with Stepney Florist is nothing short of exceptional. Thank you for choosing us for your floral needs.
